FAQ

Frequently asked questions

A quick overview of the most important answers about the platform, subscriptions and workflows.

Getting Started

5 questions
Szentik is a professional trading platform focused on data driven market analysis. It provides tools to analyze market positioning, seasonality and underlying market dynamics used in institutional trading.
Click the Get Access button in the top navigation and sign in using your Google account. Once signed in, you will be guided through the initial setup and can start using the platform right away.
No. Szentik runs entirely in your browser so you can access all tools instantly without any installation.
Szentik runs on all modern browsers including Chrome, Safari, Edge and Firefox and is fully accessible on desktop, tablet and mobile devices.
Basic knowledge of financial markets is recommended, but the platform is designed to help you build a structured understanding over time.

Indicators & Access

4 questions
After signing up, you will need to provide your TradingView username. Once submitted, you will receive invite only access to all indicators directly on TradingView.
Yes. A TradingView account is required to use the indicators. Access is granted via invite only, so you can use them directly within your TradingView charts.
After submitting your TradingView username, access is typically granted within the next 24 hours. In many cases, access is provided sooner, but please allow up to one day for the invite to be processed.
Yes. All plans include full access to the platform. The only difference is the duration and pricing.

Tools & Features

7 questions
Seasonality analysis identifies recurring patterns in the market based on historical data. These patterns help traders understand how markets tend to behave during specific periods of the year.
COT Data shows the positioning of institutional market participants in the futures market. It helps traders understand market sentiment and identify potential turning points based on how major players are positioned.
The Seasonality Screener automatically analyzes the strength and reliability of seasonal patterns and highlights the most promising opportunities for the upcoming period.
The Advanced Oscillator helps identify overvalued and undervalued market conditions, highlighting potential areas where price may reverse or rebalance.
Net positioning shows how different groups of market participants such as commercials, large speculators and retail traders are positioned. This helps traders understand market sentiment, identify imbalances and anticipate potential shifts in price.
Szentik focuses on data driven market analysis such as positioning and seasonality rather than relying on indicators based purely on price.
Our tools are based on reliable market data including official reports and historical datasets used in professional market analysis.

Pricing & Billing

5 questions
We offer flexible access plans including 1 month, 3 months, 6 months and 1 year. Longer commitments include discounted pricing and additional bonus months.
Trial access and introductory offers may be available from time to time. Check the pricing page for the latest updates. Once you join, you get immediate and unrestricted access to the entire platform.
All payments are securely processed via Stripe. We support major credit and debit cards, and your payment data is handled with industry standard security.
Yes. You can cancel your subscription at any time. Your access will remain active until the end of your billing period.
We do not offer refunds. However, you can cancel your subscription at any time. Your access will remain active until the end of your billing period.

Security & Support

4 questions
Yes. We use industry standard security measures to protect your data. All information is encrypted and handled securely at all times.
No. We do not sell or share your personal data with third parties. Your information is only used to provide and improve the platform.
You can sign in securely using your Google account without creating a separate password. This allows for a fast and secure login experience while keeping your credentials protected.
Yes. You can contact support by creating a ticket, reaching out in our Discord community or using our chatbot for quick assistance.

Trading & Education

2 questions
Szentik is designed for traders who want to understand markets on a deeper level. While beginners can benefit from the platform, a basic understanding of trading concepts is helpful.
No. Szentik is a market analysis platform, not a signal service. We provide data, tools and market context to help you make your own informed trading decisions. All trading involves risk and past results are not indicative of future performance.

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